Description

Mercedes-benz Sprinter 2011 User Manual – Warranty & Service Info

If you own a 2011 Sprinter, you need to know what the factory guarantees and what it doesn’t. This Mercedes-benz Sprinter 2011 User Manual is a 32-page booklet that spells out the warranty coverage in years and miles – New Vehicle Limited, Anti-Corrosion Perforation, Federal and California Diesel Emissions, and the Diesel Engine Limited Warranty. I’ve seen shop owners lose thousands because they didn’t document the warranty start date or missed an emission component claim. This booklet keeps you straight.

Warranty Coverage Breakdown by Years and Mileage

Page 2 lists coverage at a glance: 1 year/12k miles for New Vehicle Limited, 3/36 for basic, 5/50 and 5/100 for emissions, 7/70 for anti-corrosion. Each line is a specific component group. If your DEF system fails at 61,000 miles, the California warranty might cover it – but only if you have the proof. This booklet is that proof.

What About Repairs and Maintenance?

This is not a repair manual. Period. You won’t find torque specs, wiring diagrams, or step-by-step procedures. It’s the warranty and service policy document. For actual repair work, grab Mercedes-Benz Sprinter 2003 Service Manual – Section: Service Manual Comment For – that has the factory procedures. The Mercedes-Benz Sprinter 2003 Service Manual covers older models but the engine architecture is similar. And Mercedes-Benz Sprinter Operator’s Manual gives you operating instructions. Keep this booklet for warranty claims; use the others for wrenching.

Emission Warranty: Diesel Engine Coverage

Diesel emission warranty terms are complicated. Federal covers 5 years/50k miles short-term, 5/100 long-term. California adds 7/70 for some components. The booklet lists which states (Connecticut, Maine, Maryland, Massachusetts, New Jersey, New Mexico, Oregon, Pennsylvania, Rhode Island, Vermont, Washington) plus California. If you’re in one of those and have a DPF or SCR issue, this manual tells you what’s covered. Don’t rely on a third-party summary – use the factory page.

Fill Out Page 3 – Owner Information

Page 3 has blanks for owner name, address, VIN, warranty start date, mileage at delivery, and dealer code. Fill it in. Record the second and third owner info if you buy used. Mercedes-Benz USA tracks this for recall and warranty extensions. I’ve seen claims denied because the in-service date was missing. Write it down now.

OEM vs Aftermarket: Why This Booklet Matters

Aftermarket warranty books are often reprints with blurred text or wrong coverage charts. This is the actual Mercedes-Benz USA document – part number embedded, official Daimler company address in Montvale, NJ. No guesswork. If you need to argue a claim, the OEM booklet carries weight. The Manual Transmission fluid spec, for example, is only in the factory service manual, not here – but this warranty booklet is the legal document. Pair it with the Manual Transmission service info from the factory manual for complete coverage.

What This 32-Page Document Covers

Beyond the warranty tables, it explains transferability, what voids coverage, and how to get service. It’s short – 32 pages – but every page is dense. The emission warranty section alone can save you a $3,000 repair. Keep it in the glovebox with the rest of the owner’s literature.

Does this manual contain repair procedures?

No. This is a warranty and service information booklet, not a repair manual.

Can I use this manual to perform maintenance on my Sprinter?

It includes the recommended service intervals and emission warranty coverage, but it does not provide step-by-step instructions. For oil changes, brake jobs, or engine work, you need the factory service manual. The warranty booklet will tell you what maintenance is required to keep your warranty valid, but you’ll need separate documentation for the actual procedures. I’ve seen owners miss a required service because they didn’t know the interval – this booklet prevents that.

Don’t let a warranty dispute cost you time and money. Access the Factory Manual now and keep it with your vehicle records. You’ll have the exact coverage terms Mercedes-Benz expects you to follow.