Refund & Returns Policy

At AZEPC.com, customer satisfaction is our highest priority. We stand behind the quality and completeness of our digital OEM service manuals with a 30-Day Satisfaction Guarantee.

1. Eligible Refund Conditions

We will gladly issue a full 100% refund under the following circumstances:

• Corrupted or Defective File: If a digital file is unreadable, missing pages, or cannot be opened, and our support team is unable to provide a working replacement within 24 hours.
• Duplicate Purchase: If you accidentally purchased the exact same manual twice.
• Incorrect Manual Provided: If the file delivered does not match the product title, brand, or model specified on the product page.

2. How to Request a Refund

To submit a refund request, please email our support team at support@azepc.com within 30 days of purchase with your Order ID and a brief description of the issue. Most refunds are reviewed and processed within 1 to 2 business days.